What is good customer service?

At PCR we believe it is transcending expectations and truly ensuring the experiences of our guests are positive. When our guests reciprocate by writing positive reviews or providing us with vacation stories and pictures, it assures us that we’ve done the job right.

"This was a vacation of “firsts” for us, as neither of us had been to the destinations we chose before, it was an absolute PHENOMENAL time!! I don’t think we stopped laughing and smiling the entire trip, we made memories that will last a lifetime and fell in love all over again in the process! From very satisfied, very thankful vacationers....THANK YOU for this amazing experience!"

Mike Conrod

"This was our first cruise. We didn’t know what to expect. PCR helped me through the whole booking process. It was fantastic. We loved the food, our cabin, the activities and especially our stop at the Bahamas."

Janice Herlehy

"This was the 1st cruise for our two daughters and we all had a great time! Carnival Cruise Lines did a great job with the food, service, accommodations and entertainment. Our family also had an amazing excursion in Nassau, Bahamas swimming with the dolphins! A trip we will never forget!"

Dena Adams

"It was wonderful! We had never been on a cruise before and we went on this one for our honeymoon. Thanks PCR! We now want to go with family very soon!"

Shelby Maggard

"Thank you Hannah for booking our dream honeymoon, you are the best! Hannah took care of everything including our shuttle from the airport to the resort, a very smooth ride! Everything was wonderful, our BEST vacation ever!"

Jakeeva Campbell

"We had a great time, the crew was very friendly and the food was excellent. We loved each of our stops in the Bahamas."

Shannon Dykes

"The week was Great! We had a wonderful time on the carnival liberty! Great food, excellent service, and tons of relaxation. Just what we needed."

Matthew Gilbert

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